This morning, while listening to my daughter’s radio broadcast and preparing for my own, I quickly scanned my e-mails. At the top was a statement for one of my monthly accounts. At a glance, I noted my August payment had increased by a few dollars over the regular amount. Wanting to know why but not wanting to deal with it prior to my broadcast, I cut and pasted it where I would not forget to address it later in the day.
Almost immediately after the broadcast, I received several texts followed by several calls. By then, I had totally forgotten the bill. Later in a quiet moment, I remembered the bill and decided to check on the reason for the increase.
When I called, I got an automated voice. After several minutes, I finally was put through to a customer service agent…but not before I had to wait due to “the high volume of calls.” The young man who answered sounded as if he had experienced a long day. After putting me on hold to “research” the increase, he finally returned--minutes later--with a sort of explanation but said he could transfer me to another department who could better assist me.
This time a woman answered, and she too sounded as if she had experienced a long day. At this point, I felt about the same. Quite mechanically, she verified I was me. Then I explained what I had been told previously and what I needed to have happen. Again I was asked if I could be put on hold while she researched my concern. To be very honest, I felt I had the wrong person to understand my concern. Perhaps it was because I was using my wait time to review my notes from previous Victoriously Today broadcasts, but I answered back “Yes, Ma’am.”
A few minutes later she came on and asked if could continue to hold, and again I replied, “Yes, Ma’am.” Finally she returned with a satisfying response. In fact she had exceeded my expectations. As I thanked her, I said, “Miss, you don’t know me and I don’t know you, but I want to sincerely thank you for what you have done. You have no idea what it means to me.” I then added I hope something really good and special would come to her for all she had done to help. The next thing I heard was sniffling and the sound of quiet sobbing. Not sure what was happening, it was as though the Holy Spirit directed me to speak encouraging affirmations. As unusual as it is for me to speak so boldly of the Lord to strangers in their work environment, I did. Soon, I realized all I was saying seemed to have meaning for her. I did not probe. It was not my place to do so. All I was tasked to do was to encourage with affirmations of caring.
What I also came to realize as I talked was the awesome wonder of God. To me, my call was about an unexpected increase in my account; but long before the bill arrived in my email, God had purposed it for a greater work. That I did not call when I first received the email nor immediately after my broadcast, and in that each thing I did from returning the texts, answering the calls, fixing a punch bowl full of salad, and cleaning-up afterward led to exact timing that she would be ready to take my call, and I would be ready to be thankful for her taking care of my concerns.
After talking to this lady on a spiritual level for about ten minutes, I do not know her name nor what call center I reached. I don’t know what was happening in her life that brought tears to my words of gratitude and later of affirmation. I don’t know if the “Yes, Ma’am” touched her. So much about her I may never know and that is part of the power of the experience. I didn’t have to know those things because God did. And although I will likely never meet nor even see her, yet after touching and agreeing in the Spirit with this lady in this unexpected place, I was privileged to once again witness how God can take the ordinary and unexpectedly transform it into the extraordinary. So be alert in unexpected places…you may be in the place to experience the extraordinary.
Biblical Affirmation: And we know that all things work together for good to them that love God, to them who are the called according to his purpose. Romans 8:28 (KJV)